Refund Policy

To keep expectations clear, with the commercial term stated precisely, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days. The policy result is therefore easy to distinguish while its meaning remains unchanged.

To make the process transparent, with the operating boundary stated upfront, return authorization must be obtained from support@nubyhearh.shop. nuby bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided. The resulting customer expectation is kept direct and readily reviewable.

As an operating standard, with the relevant customer choice preserved, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims. The applicable result is therefore visible without changing the underlying rule.

For transparent service, with the customer-facing result stated first, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. This arrangement keeps the applicable boundary and available remedy in context.

Within this policy, with the sequence of events made clear, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy. This arrangement keeps the applicable boundary and available remedy in context.

Authorized return address: 154 Myrtle St, Arco, Minnesota, 56113, United States

Refund and exchange support: support@nubyhearh.shop or 512-994-9357, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyhearh.shop
Phone: 512-994-9357
Physical address: 154 Myrtle St, Arco, Minnesota, 56113, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)

No Restocking Fee and Prepaid Return Label

For clarity, with the available remedy stated clearly, nuby does not charge a restocking fee for an approved return or exchange. After approval, we provide a prepaid return label and pay return shipping for a change-of-mind request or for damaged, defective, incorrect, or incomplete merchandise. A cancellation may be requested before shipment. After we receive and inspect a return, an approved refund is issued to the original payment method and normally posts 5–10 business days after issuance. The rule remains unchanged while its practical result is made easier to review.