Terms of Service

To explain the outcome directly, with each party's responsibility identified, these Terms, together with the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages, apply when a visitor uses the store or places an order. Lawful use and complete, correct checkout, billing, shipping, and contact details are required. This framing makes the relevant order-stage consequence easier to verify.

In keeping with our customer promise, with the relevant customer choice preserved, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date. The wording is arranged so the next customer step remains readily identifiable.

Under this customer standard, with service expectations set in advance, the customer return period is 30 days from delivery and includes exchanges and no-reason requests; approved return shipping is borne by the store whether the issue is preference or product quality. Refund posting takes about 5-10 business days after issuance. No-reason exclusions cover custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise, not legally protected claims involving damage, defects, wrong items, or omissions. The reader can therefore identify both the governing condition and the expected result.

For a clear pre-purchase understanding, with the practical next step kept visible, pre-dispatch cancellation requests are accepted and post-dispatch requests are governed by the Refund Policy. All prices are denominated in USD, legally applicable tax is collected, and an unlawful, fraudulent, unauthorized, or clearly mispriced transaction may be declined. The applicable store practice is presented with its practical consequence made explicit.

Questions about these Terms: support@nubyhearh.shop, 512-994-9357, or 154 Myrtle St, Arco, Minnesota, 56113, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyhearh.shop
Phone: 512-994-9357
Physical address: 154 Myrtle St, Arco, Minnesota, 56113, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)